CBG assures customers of uninterrupted services amid forex license suspension

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The Consolidated Bank Ghana (CBG) has reassured its customers that the recent suspension of its foreign exchange license will not affect its core operations.

CBG confirmed that despite the suspensions, all its branches and digital platforms will be fully operational and customers should remain calm and confident in the bank’s services.

The Bank of Ghana (BoG) imposed a one-month suspension of CBG’s foreign exchange license, effective November 26, following multiple violations of foreign exchange regulations.

In a statement, CBG stated that it is working closely with the BoG to resolve the issues and aims to have the license reinstated by the end of the suspension period.

“We want to reassure our valued customers that this suspension does not impact CBG’s normal banking operations. Except for foreign exchange products and services, all our branches and digital platforms will continue providing customers with our full range of services. We fully expect to restore foreign exchange products after our engagement with the Bank of Ghana”, the statement mentioned.

The bank also apologised to customers for any inconvenience and affirmed its commitment to upholding the highest standards of regulatory compliance.

The central bank confirmed that CBG’s license would be reinstated once the bank demonstrates effective controls to meet foreign exchange market standards.

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